Info|Services: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Hearing services

Provides diagnostic audiological evaluations, hearing screenings, hearing aid evaluation and dispensing, hearing aid repairs, and assistive listening devices to the general public (children and adults).

Individuals may self-refer for any services provided through Hearing Services.


Services include: 

  • Hearing assessments
      - diagnostic audiological evaluations for adults, children, and infants
  • Hearing screenings 
      - newborns and kindergarten children
  • Hearing aid consultations and fitting
  • Hearing aid repairs 
  • Assistive listening devices upon request
  • Custom earplugs for swimming, sleepers, and musician plugs and working in noise

Also provided:

  • Drop-in for basic hearing aid clean and check
      - available Monday to Thursday from 1 pm to 1:45 pm 
         (first come first served)
  • Public workshops and in-services to other professionals
      - In-services workshops for health care professionals

Hearing screenings in the communities

Rural services are provided mainly through the Community Health Nurses. Each health centre has access to hearing screening equipment for newborns and kindergarten children. For rural clients coming in to Whitehorse every effort is made to co-ordinate appointments with an ear, nose and throat clinic or other appointments.

Kindergarten hearing screening program

Screenings are conducted at the 5 year old Health Fair (hosted by Whitehorse Health Centre) in May each year or for all Kindergarten students in the schools in September.

Newborn hearing program

Infants born at Whitehorse General Hospital have their hearing screened beginning 12 hours after birth, through the Newborn Hearing Screening Program. The program has been in place since 2002.

Hearing Services visits Whitehorse area schools to conduct screenings for the students who didn't attend the health fair.

Newborn hearing screenings are essential in identifying hearing loss. Good hearing is important for speech and language development and the earlier hearing difficulties are identified, the sooner support and intervention can begin.

Maternity nurses screen the babies’ hearing. Sounds are presented to each ear with a soft earbud. A computer measures the ear’s response and a result is given immediately. The screening takes only a few minutes when the baby is quiet or sleeping.

You are given the results immediately or asked to come to Hearing Services for a re-screening appointment.

If initial screening indicates that re-screening is required, the maternity nurse advises you so that you can contact Hearing Services to set up an appointment.

If you and your baby were discharged prior to a hearing screening being done, please contact Hearing Services to arrange an appointment for the screening test.

Things to know as your baby grows

Growing and talking

 6 months

  • makes sounds (oo, goo, bababa).
  • reacts to noises, music and especially to the sound of voices.
  • looks at a person talking.

18 months

  • says at least 18 words that parents understand.
  • looks to see where noises come from by turning their head in the right direction.
  • understands simple spoken directions such as "get the ball".
  • tries to repeat words.

24 months

  • speaks in two word sentences.
  • says at least 100 words, nouns and actions, that parents understand.
  • can do what parents ask.
  • likes to listen to simple stories and songs.

30 months

  • sentences are three words long.
  • answers simple questions (Who? What? Where?) using words or actions.
  • uses words such as 'me', 'it', 'in'.

Funding Source for Hearing Aids

Referral hearing aid funding sources include:

  • Health Canada for First Nations
  • Yukon Workers' Compensation Health and Safety Board for workers
  • YHCIP (Yukon Health Care Insurance Plan) for seniors on Pharmacare up to $600 for one hearing aid
  • Chronic Diseases for children under sixteen (16) years of age
  • Blue Cross Health Insurance for military veterans

Check with the individual funding sources for eligibility and restrictions.

When should you see your doctor?

Please see your doctor if you have any of these symptoms:

  1. Where there is excessive wax or foreign body in the ear
  2. Visible deformity of the ear
  3. Pain or discomfort in the ear
  4. Where there is discharge or drainage from the ear
  5. Where there is dizziness
  6. If the hearing loss is of short duration or has come on suddenly


Contact info

Hearing services

Business hours: Open from: 8:30am to 5:00pm - Starting October 10, 2017 we will be CLOSED from 12 - 1pm for lunch.

Phone: 867-667-5913

Toll Free (Yukon, Nunavut and NWT); 1-800-661-0408 ext. 5913

Fax: 867-667-5922

Mailing Address:

Hearing services (H-5)
Health & Social Services, Government of Yukon
Box 2703
Whitehorse, Yukon  Y1A 2C6

Location: 2nd Floor, Royal Bank Building | 4114 4th Ave. | Whitehorse, Yukon [map]


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